Developing new SaaS products

At this year’s SaaStr Annual, we put back-to-back a seemingly very different set of speakers, Jeff Lawson CEO of Twilio (transcript here) and Peter... (2017)

Know your NPS. Here’s the bottom line: if your NPS is say > 40 or so, a significant portion of your customers love you. If your NPS is say > 60 or ... (2017)

Stripe Atlas’ guide to understanding low-touch and high-touch SaaS businesses Introduction Why is SaaS taking over the world? Low-touch SaaS s... (2018)

Startups are successful in the early days usually for one of two reasons. One is having a unique insight or pain point in the world that you want t... (2017)

Buckle in for a race through the land of SaaS metrics (2018)

Today, there is 1 $100B+ SaaS Company, Salesforce.  Just one.  We could add older companies like Adobe, Microsoft, etc. but they aren't pure SaaS p... (2019)