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- Josh Bersin (2017)

"Over the last several years the corporate learning marketplace has been under stress. Video-based learning programs, free courses, MOOCs, and hundreds of high fidelity technical and professional programs have arrived, but corporations have struggled to deal with it effectively. As I describe in the article “Digital Learning: Ten Things We Have Learned,” the net-promoter score for corporate L&D is negative, showing how employees have almost “given up” on the training department and now search for learning on the consumer internet.

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