Managers, set the tone.

"We all want to come to work and be treated with kindness and respect. Unfortunately, my research shows that there is rampant incivility in most organizations. I found that 98% of the workers I surveyed over the past 20 years have experienced rude behavior and 99% have witnessed it. And the situation seems to be worsening. In 2011 half said they were treated badly at least once a week — up from a quarter in 1998. So what can a manager do to ensure that people on their team or in their department treat each other well?..

Managers, set the tone.

"We all want to come to work and be treated with kindness and respect. Unfortunately, my research shows that there is rampant incivility in most organizations. I found that 98% of the workers I surveyed over the past 20 years have experienced rude behavior and 99% have witnessed it. And the situation seems to be worsening. In 2011 half said they were treated badly at least once a week — up from a quarter in 1998. So what can a manager do to ensure that people on their team or in their department treat each other well?..