ARTICLE
- The Economist
(2023)
Claire Hughes Johnson has gone long on tactics and pragmatism, short on guff | Business. “Scaling people” is written by Claire Hughes Johnson, a tech industry veteran who spent more than a decade at google before joining stripe, a digital payments unicorn, as a chief operating officer in 2014. Much of the book is a manual for creating what Ms Hughes Johnson calls an operating system; the set of documents, metrics and processes that…
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Summary:
Summary: The article discusses "Scaling People," a management writing work by Claire Hughes Johnson, who draws on her extensive experience in the tech industry, including her roles at Google and Stripe. The book serves as a practical manual for establishing an operational framework—referred to by Johnson as an "operating system"—that encompasses essential documents, metrics, and processes necessary for effective team management and growth.
Context Addition:
Claire Hughes Johnson’s insights stem from her tenure at two leading technology companies, where she gained firsthand experience in scaling teams and fostering a productive workplace culture. The term "operating system" in this context refers to the systematic approach organizations can implement to streamline operations and enhance team performance, highlighting the increasing importance of structured management in the rapidly evolving tech landscape.
Keywords: Management Framework, Operational Efficiency, Team Dynamics, Cultural Development, Tech Leadership
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