Business of Reviews — Yelp, Foursquare and Others

TRAVELLERS have grown accustomed to annoying hidden fees, from the baggage charges that bring airlines tens of billions of dollars a year to the re... (2018)

Helping doctors and patients find each other is an essential role in the U.S. healthcare system. (2020)

The deal will bring a new owner for Zagat, once the 800-pound gorilla of restaurant recommendations, at a time when competition is stronger than ever. (2018)

A Manhattan woman who gave one-star reviews on Yelp and ZocDoc to a Kips Bay gynecologist has spent nearly $20,000 defending herself against a defa... (2018)

OpenTable has fired an employee for making hundreds of Chicago restaurant reservation using Reserve, a rival booking platform OpenTable Infuriat... (2018)

Views are currency on YouTube, and the existence of fake ones creates questions for all videos. (2018)

A Post examination found the majority of reviews on some popular products appeared to violate the e-commerce giant’s policies. (2018)

Understanding the differences between aggregators and platforms matters for companies interacting with them and also regulators considering antitru... (2018)

In shadow marketplaces, positive reviews for Amazon products are bought and sold. The company says it's cracking down and that it estimates that le... (2018)

In which I attempt to leave honest, critical reviews of products and am eventually not allowed, yet bots and fake reviews are everywhere. (2018)

Yelp Elite Are Becoming Obsolete. When it comes to wielding real influence, Instagram is taking over — but much like Yelp reviewers, they are also... (2019)

Once courted, then spurned, the smaller rival sought revenge for years. Now Europe’s regulators give it reason to cheer. (2019)

‘Chernobyl’ is the best show ever, according to the internet database. About that ... "Last week, HBO’s Chernobyl shot to the top of IMDb’s all-... (2019)

The phone numbers add tracking before connecting to a restaurant so that Grubhub can bill for a marketing fee. (2019)

Google is actively removing negative reviews of the Robinhood app from the Google Play Store, the company confirmed to The Verge. After some disgru... (2021)

First, Jeff Glueck, CEO of Foursquare, talks with Jason about splitting the product into two separate apps, bridging the digital & the physical, an... (2018)

Google, the real Aggregator, is squeezing OTAs, which acted like Aggregators while depending on Google for demand. It’s easy to say Google is being... (2019)