Amazon.com was showing signs of being a Day Two company, including the alleged manipulation of search. There is reason, though, to be optimistic that the company has gotten back to Day One. Plus, w…

“Bezos went on to give advice about how to avoid Day 2, including “True Customer Obsession”, “Resist Proxies”, “Embrace External Trends”, and “High-Velocity Decision Making”. The company he manages then spent the next several years looking like it was in fact Day 2...

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