How Shopify Merchants can Measure Retention
To help our merchants, Shopify set upon tackling the nontrivial problem of helping our merchants determine customer retention. When a customer s...
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Retention, Churn, and Marketing Analytics for Startups
A collection of articles and videos about Retention, Churn, and Marketing Analytics for Startups. Some helpful guides on how to measure customer satisfaction
Resources
Resources
The Beginner's Guide to Mobile App Analytics
Without a definitive plan and understanding of the fundamentals, your mobile app analytics will get complicated quickly. Here's how to get started....
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How to Measure Your Product - Suhail Doshi from MixPanel || YC
Suhail Doshi, founder of YC alumnus Mixpanel and a world-class expert on measurement, details how startups should think about discovering the impor...
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The Basics of Growth — Engagement & Retention – a16z Podcast: Andreessen Horowitz
Once you have users, how do you keep them engaged, retain them, and even "resurrect" or re-engage them? That's the focus of this episode of the a16...
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What is good retention - Issue 29 - Lenny's Newsletter
Although retention is widely considered to be the most important metric to get right when building (or investing in) a business, it’s also one of t...
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Why Churn is SO critical to success in SaaS | For Entrepreneurs
Why churn is a huge problem as a SaaS company gets larger. Also looks at a very surprising factor that can massively accelerate SaaS growth: negati...
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11 Basic Tips to Lower Your Churn Rate
Q: What can you do to lower your customers' churn rate? A few basic thoughts: Have every customer have a named customer success rep. Every customer...
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