A few months ago, a complaint started popping up from users downloading or updating our apps: "Geez, your downloads are really slow!" If you work in support, you probably have a reflexive reaction to a complaint like this. It's vague. There's a million possible factors. It'll probably resolve itself by tomorrow. You hope. Boy do…

A few months ago, a complaint started popping up from users downloading or updating our apps: "Geez, your downloads are really slow!" If you work in support, you probably have a reflexive reaction to a complaint like this. It's vague. There's a million possible factors. It'll probably resolve itself by tomorrow. You hope. Boy do…