Slack is the opposite of organizational memory

Between 2014 and 2016 my working life went through a lot of changes but the worst one was the normalization of slack. Managers like it because it ‘gets things down on paper’, ‘improves reachability’, ‘gets questions answered quickly’. My argument is that it destroys teams’ ability to think, plan & get complex work out the door. Read on for the full story.

Between 2014 and 2016 my working life went through a lot of changes but the worst one was the normalization of slack. Managers like it because it ‘gets things down on paper’, ‘improves reachability’, ‘gets questions answered quickly’. My argument is that it destroys teams’ ability to think, plan & get complex work out the door. Read on for the full story.