“Scaling People” is a textbook piece of management writing

Claire Hughes Johnson has gone long on tactics and pragmatism, short on guff | Business. “Scaling people” is written by Claire Hughes Johnson, a tech industry veteran who spent more than a decade at google before joining stripe, a digital payments unicorn, as a chief operating officer in 2014. Much of the book is a manual for creating what Ms Hughes Johnson calls an operating system; the set of documents, metrics and processes that…